Refund Policy
Our refund policy is designed to ensure customer satisfaction while protecting the integrity of our business. We believe in fair and transparent practices that benefit both our customers and our store.
All items purchased from RoseLora may be returned within thirty days of the purchase date for a full refund, provided the items are in their original condition with all tags attached and packaging intact. Items must not show signs of wear, damage, or use. We stand behind the quality of our products and want every customer to feel confident in their purchase.
To initiate a return, customers should contact our support team with their order number and a brief description of the reason for the return. Our team will provide return shipping instructions and a prepaid shipping label whenever applicable. Once we receive and inspect the returned item, we will process the refund to the original payment method within five to seven business days.
Items purchased on sale or clearance are eligible for returns under the same conditions as regularly priced items. However, refunds for sale items will be issued at the sale price paid, not the original retail price. Gift cards and digital products are non-refundable by nature and cannot be returned for cash or credit.
Customers who received damaged or defective items are encouraged to reach out immediately with photos or evidence of the damage. We will replace the item at no cost or provide a full refund, whichever the customer prefers. Shipping for replacements due to our error is always covered by RoseLora.
Return shipping costs are the responsibility of the customer unless the return is due to our mistake, damage during shipping, or a defective product. In these cases, we will arrange prepaid return shipping. We recommend using a trackable shipping method to ensure your package reaches us safely.
For orders shipped internationally, customers should be aware that return shipping costs may be significantly higher. International customers have the option to return items, but they are responsible for all return shipping fees. Refunds for international orders will be processed in USD and converted at the customer's bank rate.
Orders that have been customized, personalized, or made to order cannot be returned unless there is a defect or error on our part. We encourage customers to review product details carefully before ordering customized items to ensure they meet expectations.
Exchanges are available for items of equal or greater value. If you wish to exchange an item for a different size, color, or style, we will arrange this at no additional shipping cost if the exchange is due to our error or if the item arrived damaged.
Refunds will not be processed for items returned without a corresponding return authorization number. This number helps us track your return and process your refund more efficiently. Always include this number in your return package.
We reserve the right to refuse refunds for items that show clear evidence of use, washing, or damage beyond normal inspection. This includes items with stains, holes, fading, or alterations made by the customer.
Seasonal or limited edition items may have different return windows. These will be clearly marked at the time of purchase. Some seasonal items are final sale and cannot be returned.
If you have questions about our refund policy or need assistance with a return, please don't hesitate to contact our customer service team. We're here to help and want to make the process as smooth as possible for you.
All items purchased from RoseLora may be returned within thirty days of the purchase date for a full refund, provided the items are in their original condition with all tags attached and packaging intact. Items must not show signs of wear, damage, or use. We stand behind the quality of our products and want every customer to feel confident in their purchase.
To initiate a return, customers should contact our support team with their order number and a brief description of the reason for the return. Our team will provide return shipping instructions and a prepaid shipping label whenever applicable. Once we receive and inspect the returned item, we will process the refund to the original payment method within five to seven business days.
Items purchased on sale or clearance are eligible for returns under the same conditions as regularly priced items. However, refunds for sale items will be issued at the sale price paid, not the original retail price. Gift cards and digital products are non-refundable by nature and cannot be returned for cash or credit.
Customers who received damaged or defective items are encouraged to reach out immediately with photos or evidence of the damage. We will replace the item at no cost or provide a full refund, whichever the customer prefers. Shipping for replacements due to our error is always covered by RoseLora.
Return shipping costs are the responsibility of the customer unless the return is due to our mistake, damage during shipping, or a defective product. In these cases, we will arrange prepaid return shipping. We recommend using a trackable shipping method to ensure your package reaches us safely.
For orders shipped internationally, customers should be aware that return shipping costs may be significantly higher. International customers have the option to return items, but they are responsible for all return shipping fees. Refunds for international orders will be processed in USD and converted at the customer's bank rate.
Orders that have been customized, personalized, or made to order cannot be returned unless there is a defect or error on our part. We encourage customers to review product details carefully before ordering customized items to ensure they meet expectations.
Exchanges are available for items of equal or greater value. If you wish to exchange an item for a different size, color, or style, we will arrange this at no additional shipping cost if the exchange is due to our error or if the item arrived damaged.
Refunds will not be processed for items returned without a corresponding return authorization number. This number helps us track your return and process your refund more efficiently. Always include this number in your return package.
We reserve the right to refuse refunds for items that show clear evidence of use, washing, or damage beyond normal inspection. This includes items with stains, holes, fading, or alterations made by the customer.
Seasonal or limited edition items may have different return windows. These will be clearly marked at the time of purchase. Some seasonal items are final sale and cannot be returned.
If you have questions about our refund policy or need assistance with a return, please don't hesitate to contact our customer service team. We're here to help and want to make the process as smooth as possible for you.